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Customer Service
- Shipping & Delivery
- Shipping costs
- International excluded goods
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
Shipping & Delivery
- Delivery will be made to the address specified by the customer on the completed order form. This can be your home address or work address. We do our best to secure delivery within the time specified but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. Should you wish to track your product please contact us at wimshop@thesavanna.co.uk and we will investigate on your behalf and reply by email asap. If for any reason beyond our reasonable control, we are unable to supply a particular product, we will notify you as soon as possible. Please keep in mind that The SAvanna usually deliver locally or nation-wide within 2-3 working days, although around bank holidays, leave a few more days for us to get to you. All goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the goods may be retained by the driver, in which case the driver will leave notification of attempted delivery and will telephone to rearrange or will return later that day. In these circumstances, if we have to return to deliver the goods, a further delivery charge may become payable. Please have orders containing any fresh meat placed before 10am Thursday, as if placed later than this the order may only be delivered the following Tuesday.
Shipping costs
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Break down of shipping costs:
- Standard courier charge: £5 for all orders weighing under 15 kg
- Heavy orders: £5 plus and extra 50p for each kg of weight above 15kg
- Northern Ireland: £20 standard courier charge + 50p for each kg of weight above 10kg
- Scottish Highlands: £15 standard courier charge + 50p for each kg of weight above 10kg
- Isle of Man: £25 standard courier charge + 50p for each kg of weight above 10kg
International excluded goods
- Goods such as fresh meat, Deli foods and cases of alcohol cannot be sent by our normal international services. In the case of alcohol a limit has been placed on two bottles, regardless of type of alcohol. With regards to packaged meats such as biltong and droewors, The SAvanna are allowed to send small vacuum –packed parcels so long as it is for personal consumption and not for resell purposes. We cannot send any fresh meats nor fresh cakes. If you the customer are unsure of any international order, it is best to e-mail us your order at the wimshop@thesavanna.co.uk- as it helps us to find the best courier option and it is not always possible to send outside the UK.
Privacy & Security
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Returns & Replacements
- You the customer have the right to cancel your order up to one day prior to dispatch. Please e-mail wimshop@thesavanna.co.uk- to cancel. For all emergencies please call +44 208 971 9177. In the event that the goods have already been dispatched at the date of receipt of your cancellation of the order you must return the goods to us and we will credit your credit/ debit card with the price of the goods within 30 days beginning with the day on which notice of cancellation was given. It may be that we still need to charge for the delivery/ return of delivery should the 24hour notice not be adhered to. This will be left up to the discretion of The SAvanna. If you do not return the goods within 14 days of your cancellation, we will make a charge in respect of the cost of recovering the goods. If you do not return the goods or fail to make them available for collection within 21 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site. This does not affect your statutory rights. Hopefully you the customer will be happy with the purchase. However, should it be necessary to return any of the products, The SAvanna will aim to make the returns process as simple as possible. If it is possible, the items can be returned to our shop in Wimbledon.
Ordering
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Payment, Pricing & Promotions
- You can pay by any Mastercard or Visa credit card, Switch or Delta debit card. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for your order prior to it being dispatched. If your order is dispatched in more than one delivery, payment for each product will be taken from your credit/debit card at that point prior to dispatched. Our liability to you in connection with any order will not exceed the total price charged for the relevant items together with VAT (if applicable) and the delivery charge (selected at your discretion). The SAvanna works closely with a high-regarded Internet company called SagePay, who are responsible for accepting customer payments. When you the customer shops with The SAvanna (who uses SagePay) you can be assured that your card details are securely encrypted during transport over the Internet so no one can read your card information. The card details are only transported to the Bank to authorise your purchase. In addition, SagePay guarantees the following will never happen: Pass on your financial details, Pass on any personal information gathered when you place an order, Sell or rent your details, you will never receive junk mail as a result of using SagePay, Leave invasive technologies such as cookies on your machine, Exploit your details in any way If you would like more information please visit SagePay’s website http://www.sagepay.com/ Or email support@sagepay.com.
Viewing Orders
- Sign into your account to view your orders
Updating Account Information
- Sign into your account to update your account information.