delivery & returns
Delivery will be made to the address specified by the customer on the completed order form. This can be your home address or work address.
Delivery will be made between Monday and Friday between the hours of 08:00 and 16:00. Please note the special conditions for orders containing fresh meats toward the end of this section.
We do our best to secure delivery within the time specified but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. Should you wish to track your product please contact us at firstname.lastname@example.org and we will investigate on your behalf and reply by email asap.
If for any reason beyond our reasonable control, we are unable to supply a particular product, we will notify you as soon as possible.
Please keep in mind that The Savanna usually deliver locally or nation-wide within 2-3 working days subject to weather conditions, although around bank holidays, leave a few more days for us to get to you.
All goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the goods may be retained by the driver, in which case the driver will leave notification of attempted delivery and will telephone to rearrange or will return later that day. In these circumstances, if we have to return to deliver the goods, a further delivery charge may become payable.
Please have orders containing any meat placed before 10am Thursday, as if placed later than this the order may only be delivered the following Tuesday or Wednesday if there is a Bank Holiday.
Break down of shipping costs:
- Mainland 24h Delivery: £6.99 + 50p per kg above limit
- Mainland up to 3 Day Delivery: £3.99 (restricted to 2kg maximum)
- Highland and Islands: £11.49 + 50p per kg above limit
- Northern Ireland: £17.49 + 50p per kg above limit
- Channel Islands: £7.51 + 50p per kg above limit
- International: Ireland £13; Netherlands £7.97; Germany £8.12; France £10.27; Italy £13.79; and Spain £13.79.
There will be no contract of any kind between you the customer and us at The SAvanna unless and until the customer is charged and the goods dispatched. At any point up until dispatchment, we may decline to supply the goods to you without giving any reason.
We cannot sell alcoholic products to anyone under 18. For this reason, we may refuse an order at our discretion and orders may not be transferred from the customer to any other person.