Shipping & Deliveries

Shipping & Delivery

We currently deliver within mainland Great Britain: England, Scotland and Wales. We do not deliver to Northern Ireland, the Republic of Ireland or international destinations.

Shipping Rates

England and Wales: £6.49 standard shipping, including the £0.50 management fee.
Scotland: £8.00 standard shipping.

Available delivery services, charges and any applicable free-delivery offers are displayed at checkout.

Order Preparation & Delivery Times

Orders are normally prepared and dispatched within 1–3 working days.

We use DHL and Parcelforce. Delivery is usually the next working day after dispatch for next-working-day services. Please allow up to two working days after dispatch for Scotland. Other services and remote destinations may take longer; check the delivery option shown at checkout.

Courier delivery times begin when your parcel is collected, not when you place your order.

Preparation and delivery may take longer during promotions, busy periods and bank holidays. We cannot guarantee arrival on a specific date, so please order early for special occasions.

If your order is marked “awaiting fulfilment”, it is waiting to be prepared or dispatched.

Fresh Meat Orders

Orders containing fresh meat, including boerewors and steaks, are prepared in coordination with our butchery. These orders may require additional preparation time depending on production and availability.

Fresh products are packed with ice packs and protective packaging to help keep them chilled during delivery. Dispatch is scheduled around suitable courier collection and delivery days.

Please arrange for someone to receive your parcel promptly and follow the storage instructions on each product when it arrives.

If you have concerns about the condition of your fresh products on arrival, please email customerservice@thesavanna.co.uk with your order number and photographs.

Tracking & Receiving Your Parcel

You will receive a dispatch email with tracking details when your order is marked as fulfilled. Tracking may only update once the courier has collected and scanned your parcel.

Delivery days and times depend on your courier, service and postcode. We cannot guarantee a specific delivery time.

Please check your delivery address carefully before placing your order and ensure someone aged 18 or over is available to receive and sign for it.

For delivery updates or available delivery options, use the tracking link provided by your courier. If your parcel is delayed, missing or damaged, please also contact our customer-service team so we can help.

Online Order Enquiries

For questions about an online order, please email:

customerservice@thesavanna.co.uk

Include your name, order number and a brief description of the issue. Please use your order number in the subject line, for example:

Order #1234 – Delivery enquiry

We aim to respond within 24–48 hours, Monday to Friday. Enquiries received over weekends or bank holidays may take longer.

Online order support is handled by email. Our store teams cannot access or resolve online order enquiries.

Product Availability

We work to keep stock information accurate. Occasionally, an item may become unavailable after an order is placed. If this happens, we will contact you and arrange a suitable resolution, including a refund for any item we cannot supply.